A Journey of Discovery Begins

I can only describe my experience with Rail Tours and Aitken Spence as “Exceptional”. Ishadi gives ‘customer service’ new meaning by making the impossible, possible!… and always with a smile!

Prior to my last trip to Europe in March 2016, due to my lack of planning, I ended up needing to have my Eurail passes issued on Easter Saturday when the Rail Tours office was closed. Ishadi moved mountains and obtained special permission from her superiors to open the office on Saturday evening and issue my passes. In so doing, Ishadi facilitated my travel and saved me considerable cost as I could not have purchased the passes once in Europe. I’m sincerely grateful.

I have been depending on the services provided by Aitken Spence Travels for over two decades. It all began with meeting Keethi Jayaweera. With his amiable and efficient way of managing our family travels, we as a family could not have dreamt of going to any other travel company. Keethi did something which no other travel consultant did – he gave us options; not only in pricing but also in routes and carriers. This allowed us to think what was best and so we learnt to travel with Aitken Spence forever!

We have used Aitken Spence for other purposes as well. To print a story book for children and again this year the same book goes into print in the Sinhala and Tamil languages. Aitken Spence has also provided us with excellent transport facilities for many trips around the island; for visa related matters. My family has become a member of the Aitken Spence family and we are here to stay with them for their efficiency, reliability, friendly and knowledgeable resource persons.

The trips to the Holy Land, to China and to Thailand which I did with Aitken Spence was well worth every penny. I felt absolutely safe travelling in the shadow of a giant company like yours. Thank you!

Aitken Spence Travels has been handling my overseas travel and my hotel bookings for over a decade, and I have never had any problems whatsoever. The attention to detail with regard to these bookings by Ms. Chandima Tissaaratchy has been exemplary- she always communicates with the property a day before my arrival, and ensure that all that has been requested is provided, and she is a hard bargainer on my behalf. The fact that they are the agents in Colombo of Singapore Airlines and also are agents for Emirates Holidays is a big advantage.

As I prefer to stay at places where the service and other amenities are at a certain level, I very rarely change the places I stay at, unless there is a better alternative provided by Aitken Spence Travels. On such occasions, the properties recommended do exceed expectations, so one could accept their proposals with confidence.

I would unhesitatingly recommend Aitken Spence Travels for all overseas travel arrangements

With a travel partner of the caliber of Aitken Spence Travels, we do nothing but simply to focus on our core business activities drawing from the expertise and experience from them for all our travel needs and wants in an efficient and most practical way.

3 factors that make Aitken Spence competitive in the market are its; PEOPLE, CONNECTIONS and SPEED that deliver the expectations of their clients better than their competition.

I have used the Travel Services of Aitken Spence for several years and find the service quality well above expectations. They are extremely professional and courteous. They always provide a very ‘personalized’ approach to doing business with me. Of course I have experienced some minor ‘hiccups’ in the course of doing business with them but the competent handling of these limitations is commendable.

I have no hesitation in recommending them to any prospective client looking for a complete travel service.